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Abstract<\/h3>\n\n\n\n

Recent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services\u2014 the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are under- taking to offer new value to their customers in the Industry 4.0 have not yet been investigated in detail. Based on a focus group, this paper contributes to this under- standing by identifying the main trajectories that would shape a future scenario in which PSS and Industry 4.0 would merge. In addition, future research directions addressing (a) the transformation of the PSS value chain into a PSS ecosystem, (b) the transformation inside a single company towards becoming a PSS provider, and (c) the digital transformation of the traditional PSS business model are identified.<\/p>\n\n\n\n

Keywords<\/h3>\n\n\n\n

Product-service systems, Servitization, Service transformation,Industry 4.0, Digitalisation, Research agenda<\/p>\n\n\n\n

Citation<\/h3>\n\n\n\n

Paolo Gaiardelli, Giuditta Pezzotta, Alice Rondini, David Romero, Farnaz Jarrahi, Marco Bertoni, Stefan Wiesner, Thorsten Wuest, Tobias Larsson, Mohamed Zaki, Philipp Jussen, Xavier Boucher, Ali Z. Bigdeli & Sergio CavalieriGaiardelli, P., Pezzotta, G., Rondini, A. (2021) Product-service systems evolution in the era of Industry 4.0. Serv Bus<\/em> (2021). https:\/\/doi.org\/10.1007\/s11628-021-00438-9<\/a><\/p>\n\n\n\n

Download<\/h3>\n\n\n\n