Utilizing Natural Language Processing for Enhancing Collaborative Value-Driven Design of Smart Product Service System: Smart E-Vehicle Application
Abstract Manufacturing companies are increasingly transitioning from a product-centric to a smart Product Service System (smart PSS) approach to enhance customer satisfaction, service offerings, and product competitiveness through a combination of usage scenarios and digital components. In the context of Industry 5.0 transformation such as developing the Smart Electric Vehicle (SEV), the automotive industry faces the challenge of understanding customers’...